A burst of innovation has made business-intelligence software more relevant to day-to-day operations.
New software may help companies understand the true scope and cost of IT infrastructure.
Service-oriented architecture promises to reduce system complexity while improving return on investment.
While hardware and software now cost less, companies pay a big price -- literally and metaphorically -- to hook it all together. Maybe they should rearchitect.
Although the term itself risks overuse and confusion, ''risk management'' may provide a way to improve internal controls.
While leading software companies tout performance management, new players zero in on ''zero latency.'' And of course it all works with Excel.
Beyond the spreadsheet lie a host of technologies that do more than simply crunch the numbers.
New software enables business managers to fine-tune important processes virtually on the fly, with only minimal involvement by the IT department.
As software companies fight it out, must customers pay the price?
There may be a second act for ASPs, who say they've figured out how to make software services work.