Leveraging CRM to Win at Field Service
Organizations with field service representatives have to manage a number of moving parts—incoming customer service calls, technicians in the field, trucks on the road, products and parts in inventory, service-level agreements (SLAs) with customers, invoicing, and much more. In their quest to improve customer satisfaction levels, field service organizations—companies with resources employed at or en route to the property of clients—face a number of hurdles, not the least of which is matching the right technician to the right job. For field service organizations, customer satisfaction is the key driver for retention and profitability.
This eBook will examine the ways that field service organizations can benefit from modern CRM systems, including:
• Improving customer service and driving profitability by optimizing resources and scheduling
• Enhancing service with a holistic view of the customer relationship
• Consolidating and analyzing client data to enable smart business decisions