Apple has already addressed some early objections to the iPad as a business device. Only a week after it went on sale, the company announced an improved operating system for both the iPhone and iPad, available this fall, that will allow more than one application to run at a time. The data security of Apple’s mobile products, which had been considered inferior to the BlackBerry’s, will also be enhanced, with improved encryption capabilities and support for Cisco VPN network security.
Perhaps as significant, the new operating system will enable companies to download internally developed applications directly to employees’ company-issued devices. Until now, companies have had to either put such apps on Apple’s App Store in full public view, or conduct a work-around through Apple’s iTunes software.
Although Apple’s corporate presence is small, it has “a very significant first-mover advantage,” says Jenko. Still, IDC analyst David Daoud counsels potential buyers to wait and see what competitors come out with. “I think later in the year you will see some cool new products hitting the market at lower price points,” he says.
David McCann is senior editor for technology at CFO.
Is There an App for That?
Like the vastness of space, the number of applications for smart phones almost defies comprehension. Apple’s App Store offered 185,000 third-party applications as of mid-April, and BlackBerry maker Research in Motion (RIM) now claims 250,000 registered developers (it doesn’t even bother to count the applications). Corporate users can also create their own custom applications for those and other smart-phone platforms, such as Windows Mobile, Android, and Symbian.
What has been the net effect on businesses? Not much, since the vast majority of smart-phone applications are aimed at consumers. “We’re still not seeing many companies rolling out smart-phone apps in any broad kind of way,” says Julie Palen, senior vice president of mobile-device management for Tangoe, a telecommunications expense management firm.
And the applications that businesses use most frequently often disappoint because they were designed for computers. “I can run Salesforce.com on my BlackBerry, but the experience isn’t very good, so I’m going to do the minimum,” Palen says.
But Accenture consultant Gregory Jenko says consumers’ enthusiastic adoption of the iPhone will spark a paradigm shift. “The more people play with their apps, the more they start thinking about the great work-related things they could do if they had access to company information,” he says. “The use of smart-phone technologies for the workforce is going to start to take off.”
Indeed, even RIM — whose BlackBerry holds a wide lead in the enterprise market and for which there are, by far, the most applications designed for businesses — credits Apple with raising corporate consciousness of smart phones’ potential. “The iPhone has done wonders in creating awareness,” says Mike Kirkup, RIM director of developer relations.
Kirkup points to some recently developed applications for BlackBerry as evidence of increasing business applicability for smart phones. One, for instance, sends alerts to the mobile devices of security guards. A more sophisticated app has been developed for internal use by toolmaker Ridgid (part of Emerson Professional Tools). It improves sales-call volume and allows salespeople to retrieve corporate information by smart phone.
As smart phones become the preeminent mobile device, employees may finally find that, yes, there is a business app for that. — D.M.
Some Popular Business-Related Apps
Skype Mobile. Allows users to make Skype calls without using phone minutes
Xora Mobile Workforce Manager. A combination GPS and time clock that lets workers punch in, punch out, keep track of overtime, and know when to turn left or right
Telenav Track. Lets employers actually see workers, vehicles, and other equipment in the field; automates field-data capture and integrates with back-office systems
iTerminal. Enables mobile personnel to accept credit-card payments
mbPointer. Lets an iPhone double as a presentation pointer
iXpenseIt. Offers mobile expense recording and budget tracking; users enter data and take a picture of the receipt