Based on total direct written premiums, The Hartford Financial Services Group is the second-largest workers’ compensation insurer in the United States. A.M. Best gives Hartford Fire Insurance, the subsidiary that offers this coverage, an A+ rating for financial strength, while J.D. Power has recognized The Hartford’s small-business call centers for excellence four years in a row. The insurer’s own website recently listed more than 2,300 customer service reviews for workers’ comp insurance claims, and while a number of them were negative, 97% of customers said they would recommend The Hartford. CFO’s readers would, too.
Runners-Up: Liberty Mutual and Chubb